Yes, to attend any Celebration of Hope rally, you must have a ticket for that specific rally.

Yes, a child will require a ticket to attend a Celebration of Hope rally.

In summary, the process to obtain a ticket is as follows:

(1) Starting from 28 January 2019, you can reserve your tickets on the Celebration of Hope app.

(2) Confirm your tickets during the Confirmation Period (10-23 April).

(3) Upon confirmation, e-tickets will be issued to you. You are all set to attend Celebration of Hope!

Please click on the Ticket Reservation and Ticket Confirmation tab for more information on reserving and confirming your tickets.

Tickets are free of charge but you need a ticket to ensure entry into each Celebration of Hope rally.

You may reserve up to 8 tickets for each of the 6 Celebration of Hope rallies. You can find more information about each rally at the Rally Information page.

Celebration of Hope is a free-seating event, so please come early to secure the best seats for you and your guests! You will not be able to choose your seats when reserving or confirming your tickets.

You will not be able to select wheelchair and companion seats specifically when reserving or confirming your tickets. Sports Hub has dedicated areas for accessible seating which can accommodate 1 wheelchair space and 1 companion seat. Please inform our ushers at the Sports Hub on the day of the event and they will guide you to the accessible seating zones.

Upon confirmation of your reserved tickets, e-tickets (examples below) will be issued to you through the Celebration of Hope app and your registered email address. You can present the e-ticket on your mobile device, or print out your e-ticket, for entry into Sports Hub. If you intend to present a printed copy of the ticket, please ensure that the bar code on the printed ticket is clearly visible and not folded or damaged.

E-ticket in the Celebration of Hope app	PDF version of e-ticket to print (via email)

Both tickets below are valid for entry for Celebration of Hope at Sports Hub.

E-ticket in the Celebration of Hope app	PDF version of e-ticket to print (via email)

We are sorry to hear this! You can refer our full FAQ or email your questions to ticketing@celebrationofhope.sg.

You may reserve tickets from 28 January 2019 onward. Once maximum capacity for each rally is reached, you will be placed on the waiting list.

Go to the Celebration of Hope app. Select “Tickets”.

If you are reserving tickets for the first time, select “Reserve Tickets”.

Enter your email address and click “Proceed”. This will be your registered email address – you will have to enter this email address to retrieve and amend/or your ticket orders later.

Enter your details and click “Continue”.

Indicate the number of tickets you wish to reserve for each rally through the drop-down boxes on the right. You are only allowed to reserve a maximum of 8 tickets for each rally. Once you have finished your selection, click “Reserve tickets”.

Review your order summary and if you’re happy with your reservation, click “Check out”. If you need to make changes to your order, click “< Back” in the top left-hand corner and re-select the number of tickets you wish to reserve for each rally.

After you click “Check out”, your reservation is complete. Your screen should display the message shown below and you should receive a reservation email with your ticket summary at your registered email address. 

Please note this reservation does not guarantee your entry to the rallies. You will have to confirm your reserved tickets during the Confirmation Period of 10 April 2019 to 23 April 2019 before you receive your e-tickets for Celebration of Hope.

The reservation email might have gone to your junk mail folder. If you still can’t find the reservation email after checking your junk mail folder, please reach out to the ticketing team at ticketing@celebrationofhope.sg.

Check your registered email address. You will have received an email with details of your reserved tickets per rally. 

You can also check the Celebration of Hope app.

Go to the Celebration of Hope app. Select “Tickets”.

Enter your registered email address (the email address you used to reserve your tickets) and select “Retrieve order”.

You will be directed to your “Order summary” which will reflect the number of tickets you have reserved for each rally. 

You can only reserve a maximum of 8 tickets per rally.

To reserve more tickets:

Go to the Celebration of Hope app. Select “Tickets”.

Select “Reserve Tickets” and enter the your registered email address (the email address you used to reserve your tickets).

You can only reserve a maximum of 8 tickets per rally. If you have already reserved 4 tickets for a rally, the drop-down box will allow you to reserve only up to 4 more tickets (example below). Once complete, select “Reserve tickets”.

Review your order summary and if you’re happy with your reservation, select “Check out”.

After you click “Check out”, your reservation is complete. Your screen should display the message shown below and you should receive a reservation email with your updated ticket summary at your registered email address. 

If you are on the waiting list (example shown below), it means there are currently no available tickets for the rally you wish to attend. You will be notified through email once tickets become available so do check your email for notifications on ticket availability.

To secure your tickets for Celebration of Hope, you must confirm your tickets in the Celebration of Hope app during the Confirmation Period (10-23 April). Once you have confirmed your tickets, e-tickets will be issued to you which will be your entry to Sports Hub during Celebration of Hope!

The Confirmation Period is from 10 April 2019 to 23 April 2019.

Go to the Celebration of Hope app. Select “Tickets”.

Enter your registered email address (the email address you used to reserve your tickets) and select “Retrieve order”.

In the order summary page, click on each ticket and fill in the name of your attending guest and click the “Confirm” button.

Upon confirmation, e-tickets will be issued to you (examples below). You will also receive your e-tickets at your registered email address. You can present the e-ticket on your mobile device, or print out your e-ticket, for entry into Sports Hub. If you intend to present a printed copy of the ticket, please ensure that the barcode on the printed ticket is clearly visible and not folded or damaged.

E-ticket in the Celebration of Hope app	PDF version of e-ticket to print (via email)

If you do not confirm your reserved tickets by 23 April 2019, your tickets will be removed from your reservation and released to others on the waiting list.

Unfortunately, you will not be able to get the unconfirmed tickets back as they would have been released to others on the waiting list. If you require more tickets, you can reserve new tickets via the reservation process – do confirm these tickets within 5 days to issuance of your e-ticket!

Below are examples of the e-tickets  that are valid for entry for Celebration of Hope.

E-ticket in the Celebration of Hope app	PDF version of e-ticket to print (via email)

Your e-tickets (PDF file) are attached in the Celebration of Hope ticket confirmation email which will be sent to your registered email address.

You can also retrieve the e-tickets in the Celebration of Hope app by following the steps listed below. 

Go to the Celebration of Hope app/website. Select “Tickets”.

Enter your registered email address (the email address you used to reserve your tickets) and select “Retrieve order”.

In the order summary page, access your confirmed tickets by clicking on the “View” button.

You can present this screen (with the bar code number) for entry into Sports Hub.

If you wish to cancel tickets you have reserved, please follow the following steps:

Go to the Celebration of Hope app. Select “Tickets”.

Enter your registered email address (the email address you used to reserve your tickets) and select “Retrieve order”.

In the order summary page, select the “Cancel” button for the ticket you wish to cancel.

Select “Cancel ticket” to finalize your cancellation. A cancellation email will also be sent to you to confirm that you have canceled your tickets.

The email might have gone to your junk mail folder. If you still can’t find the email after checking your junk mail folder, kindly reach out to the ticketing team at ticketing@celebrationofhope.sg.

Yes, your confirmed tickets are transferable and you do not need to take any further action to amend your ticket. Do note each ticket only allows 1 entry per person.

是的。若想参加任何一个布道会，您必须有当天布道会的入场门票。

是的。儿童也需要门票参加“希望与你有约”的任何布道会。

以下是索取门票的简单步骤：

1. 在一月二十八号后，您可以在官方的手机应用上预订您的门票。
2. 在门票确认期间，确认您的门票。
3. 确认门票后，电子门票将发给您。

您已准备好参加“希望与你有约”！

若您想知道门票预订和确认的详情，请点击预订门票和确认门票的标签。

门票是完全免费的！

您能够在每场“希望与你有约”的布道会中预订最多八张门票（总共有六场，请看以下的图片）

“希望与你有约”是一场没有指定座位的布道会。订票和确认票的过程中，不会有座位的选项，所以请尽早入场选择您心仪的位子。

您在订票或确认票的时候并不能预订无障碍座位。但别担心，布道会当天请通知我们友善的招待员，他们将带您到无障碍座位区。每个无障碍座位区都会有一个陪同座位和一个轮椅空间。

确认门票后，您将会在 “希望与你有约”的手机应用和所注册的电邮地址邮箱收到电子门票（例如以下图片）。您可以用手机应用上的电子门票，或打印出的实体门票入场。若您想打印出实体门票， 请确保票上的条码显示得清楚 。

手机应用中的门票	PDF格式的门票 (通过电邮发送)

以下两张不同版本的门票都能让你入场参加“希望与你有约”。

手机应用中的门票	PDF格式的门票 (通过电邮发送)

很抱歉听到您遇到这个问题。请检查您的垃圾电邮标签，因为电邮可能被送到了您的垃圾电邮里。请在“常问问题”中，寻找您的解决方法，或发电邮到 ticketing@celebrationofhope.sg 询问售票部。

很抱歉听到您遇到问题。请在“常问问题”中，找寻您的解决方法。如果在“常问问题”中找不到解答，请发电邮到 ticketing@celebrationofhope.sg 询问售票部。

您能够在一月二十八号后开始预订门票。要是您想要参加的布道会已满，您会自动参入等候名单。

1) “希望与你有约”手机应用。点击“门票”。

2) 如果您是第一次预订门票，请点击“预订门票”。

3) 输入您的电邮地址，然后点击“继续”。这会是您所注册的电邮 － 您索取门票或更改订单使用的电邮地址。

4) 输入您的名字，手机号，所属教会，再点击“继续”。

5) 通过右侧的下拉框点击您要预订的票数。注意每个聚会只能预订最多8张门票。完成点击后，点击“预订门票”。

6) 确认订单总表中的信息都正确后，点击“签出”。 如果您需要更改订单内容，请点击左上角的“返回”，然后重新点击门票数量。

7) 点击“签出”后，预订门票过程就成功完成了。您将在手机应用上看到完成预订门票的通知（请看以下图案）。您也会在所注册的电邮地址邮箱里收到一封含有订单总表的电邮。请注意，订票并不能保证您能够入场。

1) 到“希望与你有约”手机应用／官方网站。点击“门票”。

2) 输入您所注册的电邮地址 ，然后点击“检索订单”。

3) 订单总表页将显示每场聚会您所预订的门票数量。您也会在所注册的电邮地址中收到一封含有订单总表的电邮通知您的预订程序已成功完成。

若想减少您所预订的门票，请根据取消门票的步骤。
若想增加你所预订的门票 （您在每场布道会只能有最多八张票），请按照以下步骤：

1) 到“希望与你有约”手机应用／官方网站。点击“门票”。

2) 点击“预订门票”， 然后输入所注册的电邮地址。

3) 您可以在右手旁的下拉框中预订您想真加的门票数量。您在每场布道会中有最多八张票。如果您已预订了五张票，下拉框里只会允许您预订剩余的三张票。

4) 确定订单总表所有订票信息正确后，点击“签出”。

5) 点击“签出”后，预订门票过程就成功完成了。您将在手机应用／网站上收到完成预订门票的通知（见以下截图）。一封含有订单总表的电邮也会寄到您所注册的电邮地址中。

6) 若是想要看到更新的订单总表，请检索您的订单。

黄色字母代表您想参加的聚会门票已分配完， 而您将会加入等候名单。若您想要加入等候名单，请完成预订程序。一旦有门票，我们会透过电邮通知您。请留意关注此电邮 – 您将需要在限定时间内确定你门票。（请看“确认电邮”索取更多详情）

还不能。您还需要多一个步骤。您需要在门票确认期间通过手机应用/官方网站确认您的出息。确认后，您会在手机应用中或在您所注册的电邮地址邮箱中收到附有条码的电子门票。

门票确认期间是在四月十日至二十三日。

如果您未能在四月二十三日前确认您的预订门票，您的门票将会被分发给在等候名单中的人。

不行，因为门票已转发给在等候名单中的人了。但不用怕，如果还想要门票，您可以再次预订并且加入等候名单，或向周边有门票但却无法出席的人索票。

我们设预订期是为了让大家能够早一点为自己的亲朋好友预订门票，但却谨记受邀亲朋好友们可能没有办法那么早就确定他们的出席。因此，我们在靠近聚会的时候让大家确认所需的票，好让我们能够把没有确认的门票给那些在等候名单上想去但没有门票的人。若需要任何帮助，请发送电邮至ticketing@ celebrationofhope.sg。

请根据以下步骤来确认门票：

1. 在“希望与的有约”的手机应用/官方网站中点击“门票”。
   
2. 输入您的所注册的电邮地址，然后点击“检索订单”
   
3. 在订单总表上，点击门票然后输入您和您的亲朋好友的名字，然后点击“确认”
   
4. 确认后，您会收到您的入场电子门票。如果想要打印，请您点击“下载门票”来索取PDF格式的门票。电子门票也会寄到您的所注册的电邮地址邮箱中。您可以用手机应用上的电子门票或是实体打印的门票入场。以下两张门票都能入场。

   手机应用中的门票	PDF格式的门票 (通过电邮发送)

您可以在您的所注册电邮邮箱中找到我们寄您的确认邮件，门票会已PDF格式附在确认邮件里。

您也可以在“希望与你有约”的手机应用或官方网站中索取您的门票。

1. 在“希望与你有约”的手机应用/官方网站中，点击“门票”
   
2. 输入您的所注册的电邮地址，然后点击“检索订单”
   
3. 在您的订单总表中，点击“查看”。
   
4. 点击“下载门票”就可以收到PDF格式的门票，以方便您打印。
   
5. 您也可以从您所注册的电邮中找到确认电邮。您可以下载附在确认电邮里的电子门票当门票入场。以下两种门票都可以入场。

   手机应用中的门票	PDF格式的门票 (通过电邮发送)

如果您想取消已预订或确认的门票，请根据以下步骤：

1. 在“希望与你有约”的手机应用/官方网站中点击“门票”
   
2. 输入您的所注册的电邮地址，然后点击“检索订单”。
   
3. 在订单总表点击您想取消的门票。
   
4. 点击“取消门票”来取消您的门票。如果您不想取消门票，请点击“关闭”回到主页。
   
5. 门票被取消后会出现确认您票已被取消的屏幕。请注意，取消程序是无法逆转的。
   

请发送电邮至 ticketing@ celebrationofhope.sg询问售票处。

可以，您只需要把电子门票交给他。门票上的名字并不需要更新。